How does hour distribution work?

The hours of cleaning are for one cleaner, if more cleaners are sent then the time will be divided by the number of cleaners. For example, a four hour cleaning made by two cleaners would be done in two hours.

How do I prepare for a cleaning service?

  • You can start by leaving a checklist for our cleaners, in which you can specify some areas and items you want us to focus on.

  • Straightening up may take some time. You can help our team to focus on cleaning if you leave your house tidy and organized before we arrive.

  • Leave a list with information about delicate items or items with an important sentimental value. We will take special care of them.

Do I need to provide any supplies?

Do not worry; our cleaners have their own cleaning supplies.

How does quoting process work?

We will ask for your house specifications and will recommend a number of hours to clean your home.

If you are a regular customer (Monthly, Biweekly, Weekly) you will have a percent discount. However, if you skip one of your appointments, we will charge according to your plan and the difference. For example, if a biweekly customer skips one week, he will be charged as an every-three-weeks customer. Once he recovers his Biweekly frequency the price will get back to the one he had before the change.

Rescheduling policy?

If you need to make a change in your appointment, we would appreciate to know about it in advance. There is no charge for cancellations made with a 24-hour notice.

For last moment cancellations a fee equal to an hour of service will be applied.

How do I pay for the service?

Credit card via paypal (no paypal account needed). Once we set the appointment, you will receive an invoice to your email address so you can pay online via Paypal. Also you can pay in cash or check.

Are you insured?

Yes, we are fully bonded and insured. We always want to protect your home and our cleaners from any accident that may occur.

Do you offer any guarantee?

Of course, we give you a satisfaction guarantee. If you are not happy with the result, just call us within 24 hours and we will send our team back to your home to meet your requirements.